Terms and Conditions

Terms and Conditions

These terms and conditions of use (the “Terms and Conditions”) regulate the access and/or use that you (the “User”) make of the applications, web pages, content, products, online store services, payment processing and subscription to the newsletter (the "Services") offered by Grupo Moneban, SA de CV, ("< u>Grupo Moneban”) with address at Av. Ricardo Margain Zozoya 335, Col. Del Valle, San Pedro Garza García, CP 66265.

  1. Acceptance of the Terms and Conditions

​1.1. Grupo Moneban operates the Site in accordance with these Terms and Conditions and offers the Services allowing Users to make use of the Services and the Site.

1.2. By accessing, using the Site, subscribing to the newsletter and/or making any purchases from the Site's online store, you consent to and be bound by the Terms and Conditions. If you do not fully and completely accept the Terms and Conditions, you must refrain from using the Site and the Services.

  1. DefinedTerms

2.1. For the purposes of these Terms and Conditions, in addition to the terms defined with an initial capital letter within the Terms and Conditions, the following terms will have the following meanings, which will be equally applicable to the singular or plural form:

Terms and Conditions: These terms and conditions of use of the Site.

Moneban Group: Moneban Group, SA de CV

Users: Individuals who access, use and/or make a purchase on the Site and use the Services.

Services: Content, products, online store services, payment processing and newsletter subscription through the Site.

Site: Collectively the edasi.com website {https://edasi.com} ​and its respective web and mobile application.

  1. Registration

3.1. To use the Site, the User must agree with the content of these Terms and Conditions and our Privacy Notice. The User agrees that the Information that the User provides to us at all times, and any information that they enter on the Site, will be true, accurate, current and complete.

3.2. The User is responsible for all activities that occur under his Account. Grupo Moneban reserves the right to take any and all action, as we deem necessary in relation to the security of the Site.

3.3. Grupo Moneban will not be responsible in any case or under any circumstances for any liability or damage resulting from or arising from the use of the Site by the User.

  1. Privacy

4.1. By using the Services, the User acknowledges that they have reviewed, understood and accepted the terms of our Privacy Notice, and consent to the practices described in said notice.

  1. Restrictions of Use

5.1. The following uses of the Site are expressly prohibited and the User agrees not to use the Site as follows, nor do any of the following:

  • Use the Site or Services for fraudulent purposes;
  • Uuse a device, software or technique to interfere or attempt to interfere with proper operation of the Site;
  • Post or transmit to the Site any illegal, fraudulent, defamatory, obscene < span>or of any kind, including any information containing a virus, error or other element harmful;
  • Publish, perform, distribute, prepare, copy, reverse engineer, or use the content of the Site for any purpose other than for which we have designed it or those intended to be used;
  • Adopt measures that could damage, disable, overload or deteriorate the infrastructure of the Site;
  • Attempt to gain unauthorized access to any software, computer systems or connected networks < span>to any Moneban Group server via hacking, password mining or any other means< /span>;
  • Take any action that may interfere with the use and enjoyment by third parties of the Site.
  • Take any action that may harm Grupo Moneban, the Site or in contravention of any law.
  1. Rules of Use of the Site; Similar Technologies and Provisions

6.1. Grupo Moneban and its designees reserve the right to control, restrict access to, edit or delete any content that is available through the Site.

6.2. Errors and omissions: Grupo Moneban will make reasonable efforts to correct any error or omission as soon as possible after being notified of it. Grupo Moneban reserves the right to change, modify, substitute, suspend or eliminate any Service, information or advertisement on the Site without prior notice.

6.3. Viruses and the like: Grupo Moneban does not grant any guarantee that the Site is free of viruses or anything else that may have a harmful effect on any technology.

6.4. Stop Access: Although we will try to allow uninterrupted access to the Site, access to the Site may be suspended, restricted, or terminated at any time for any reason. Grupo Moneban also reserves the right to block access and/or to edit or delete any material.

6.5. Technology: Grupo Moneban assumes no responsibility for the functionality that depends on the internet, broadband data, or the User's browser or other third-party software to operate. We do not guarantee that the Site will support all browsers, mobile phones or operating systems.

6.6. Cookies: The User acknowledges and accepts that the Site may use small files that are installed on the hard drive, with a limited duration in time that help customize the Services, (the "Cookies"). The Site offers certain features that are only available through the use of Cookies.

6.7. Withdrawal: Grupo Moneban may always, and at any time, withdraw any information or any aspect of the Site at any time.

  1. Suspension and Termination

7.1. Suspension: If you use (or any other person with your authorization uses) the Site in contravention of the Terms and Conditions, we may suspend your use of the Site (in whole or in part). If we take such action, we may refuse to allow your access to the Site until we receive assurance, in a form acceptable to us, that there will be no other violation of the Terms and Conditions, or we may refuse to allow the User access to the Site. not at all.

7.2. Particular Reasons for Suspension: We shall have the right immediately or at any time (in whole or in part) to: i) suspend the Site; ii) suspend your use of the Site; iii) suspend the use of the Site for people who we believe are connected (in any way) to the User, if the User:

  • You breach these Terms and Conditions;
  • We reasonably suspect that you have, may or will be in breach of these Terms and Conditions; or
  • We suspect, for reasonable reasons, that you may have committed or are committing fraud against Grupo Moneban or any person.

7.3. Termination: You may terminate your newsletter registration at any time and for any reason by sending an email to e-commerce@moneban.com with your termination request. Grupo Moneban will have a period of 5 (five) business days after your request to deactivate your Account.

7.4. Grupo Moneban may terminate your use of the Site, and/or your registration to the newsletter for any reason at any time. Grupo Moneban reserves the right to maintain, delete or destroy all communications and information provided on the Site.

7.5. After such termination, Grupo Moneban will have no future obligation to provide the Services.

  1. Pagos, Prices and Billing

8.1. Payments: The User accepts that the use of the online store will generate charges to his Account. The User agrees to pay all costs or charges to his Account according to the payments, charges and payment terms in force at the time the payment or charge is due and payable.

8.2. Payment Methods: The online store uses the services of the providers Conekta, PayPal and Oxxo Pay to process online payment transactions. These providers have their own policies and terms and conditions which we recommend reviewing before making a purchase. By choosing to pay with PayPal, the User will be directed to the PayPal page where they will have to log in with their username and password to confirm their payment. *Additional fees may apply. When paying with PayPal, Grupo Moneban will charge the payment at the time your order is processed.

8.3. Prices: The current prices of the products in the online store will be indicated in Mexican pesos and include the corresponding Value Added Tax.

8.4. Billing: To generate the electronic invoice for the purchase, the User must send an email to together with the User's billing information and Grupo Moneban will send the digital files by email within a period not to exceed 5 (five) business days. The User must take into account that it is only possible to issue purchase invoices for the current month.

  1. Shipping

9.1. We make national shipments within the Mexican territory. Our products are already in Mexico, so import costs are already included. Grupo Moneban is not responsible for additional customs costs that may arise for international shipments or for delivery complications.

Orders are processed within 2 business days of the purchase made by the User.

Once your order is successfully placed, you will receive a confirmation email, which includes your tracking number and tracking information.

With this tracking number you will be able to know and locate the status of your order in three different ways.

  • By entering the page of our service partner Quiken (Envía) envia.com and adding said number in the “tracking” section.
  • You will receive email notifications from Quiken (Send) sharing the current status of your order until it is delivered.
  • Enter the page of the parcel used and add said number in the tracking section.

In case you do not receive the aforementioned confirmation, please contact servicioalcliente@moneban.com or at chat found on our page so that our team can provide you with a solution as soon as possible. For tracking you must provide the buyer's full name, email and order number.

National Shipping, Orders under $1500.00 MXN

Cost per shipmentío: $125.00 MXN

Estimated delivery time: 2-3 business days

National Shipping, Orders equal to or above $1500.00 MXN

Cost per shippingíor: Free

Estimated delivery time: 2-3 business days

Delivery times are approximate, however, if the products take longer, Grupo Moneban will offer an alternative for the benefit of the customer.

  1. Exchanges and Returns

10.1. Changes and Returns: In the event that the user wishes to make any changes to his order, he must do so within the next two hours after placing it, since once it is sent it cannot be paused.

The user has up to 30 days from the delivery of the product to make any changes.

To make a change, the user must follow the following guidelines:

  • Contact clienteservice@moneban.com or the chat found on our page and provide the following. Our team will respond within 2 business days after receiving the information
  • Full name
  • Email
  • Order number
  • Products you want to change
  • Reasons for the change.

The user will receive the labels/guides for the change by email once it has been approved.

Once the instructions to make the change have been received, the user must introduce the items in the original packaging and deliver the package to the corresponding parcel service for shipment.

The products must be returned in perfect condition, with their labels and in their original packaging. These will be examined by the quality control team. In the event that there is any defect, such as breakage, stains or it is detected that the item was used, the change will not be accepted.

In the event that the product is not eligible for exchange, the user must pay for shipping to return it.

Grupo Moneban can only make one change per order.

Moneban Group does not offer refunds, these are only accepted in damages approved by the team.

10.2. Changes due to defects or damage.

To report a damaged item, please follow the guidelines below.

  • Contact clienteservice@moneban.com or the chat found on our page and provide the following. Our team will respond within 2 business days after receiving the information
  • Full name
  • Email
  • Order number
  • Evidence of damage (Photographs)

Use the change process for this request as a reference.

In the event that the user no longer wants the product, once it is received by us, a refund will be made. The refund process is seen in real time and depending on the client's bank, it may take up to 30 business days to be reflected.

  1. Cancellations

11.1. The user can cancel an order in less than 2 hours after completing his order. Once a confirmation email with tracking number and guide has been shared, the user will not be able to cancel their order.

To cancel your order, please follow the guidelines below.

  • Contact clienteservice@moneban.com or the chat found on our page and provide the following. Our team will respond within 2 business days after receiving the information
  • Full name
  • Email
  • Number of order to cancel

Once the order is cancelled, the user will be receiving a confirmation.

The refund process is seen in real time and depending on the client's bank, it may take up to 30 business days to be reflected.

  1. Clarification of orders

12.1. In case of doubts and/or clarifications of any kind, the User may present his clarification or doubt by contacting servicioalcliente@moneban.com or the chat that is found on our page. Our team will contact the User within 48 hours of receiving the clarification or doubt from the User.

  1. Rights of PIndustrial property

13.1. All intellectual property rights (including copyrights, patents, trademarks trademarks, service marks, trade names, domain names, designs , registered or not) on the Site, the materials, the information and the content of the Site , any database operated by Grupo Moneban, all design, text, graphics, software, photos, video, music, sound, data, all builds of software, underlying source code < span>and the software of the Site (including applets and scripts), and all of its < span>selection, coordination, layout and improvement es prop ownership of Grupo Moneban or its licensors. The User will not, and will not attempt to, obtain any< /span> ownership or ownership of said assets.

13.2. These Terms and Conditions allow the User to use the Site solely for their personal and non-commercial use. User shall not reproduce, copy, distribute, modify, create derivative works of, publicly display, publicly perform, publish, download, store or transmit any material on our Site, except as generally and normally permitted through the Site in accordance with the Terms and Conditions. The User shall not access or use any part of the Site or any of the Services or materials available through the Site for any commercial purpose. Any violation of these restrictions may give rise to an infraction in intellectual and industrial property and could be subject to civil and/or criminal sanctions.

13.3. Trademarks commercial: The logos and variations of them that are found on the Site are registered trademarks owned by Moneban Group or its licensors and all use of these trademarks will result in benefit of Grupo Moneban. The User may not use the names, logos or trademarks owned by Grupo Moneban or its licensors without the express authorization of Grupo Moneban.

13.4. No decompilation: User shall not (and shall not allow or provide to any other person a) decompile, reverse engineer, disassemble or reduce any part of any of Moneban Group's software (including the Site) a readable format.

  1. Indemnification

14.1. The User agrees to indemnify and hold Grupo Moneban and its subsidiaries, affiliates, and representatives harmless from any claim, action, liability or demand, including reasonable attorneys' fees, made by any third party due to or as a result of its use or connection to the Site, the violation of the Terms and Conditions, or the violation of the rights of third parties. The User undertakes to indemnify Grupo Moneban against losses, liabilities and any expenses incurred by Grupo Moneban arising from the breach of the Terms and Conditions by the User, and also against any claim or legal proceeding arising from their use of the Site, which is presented against Grupo Moneban by any person.

  1. C communications

15.1. The User agrees that we may send you our Privacy Notice and other notices, disclosures or communications related to the Services (collectively referred to as “Communications”) through electronic means, including, but not limited to to: (1) email, using the address that the User provides on the Site, or (2) by posting communications on the Site. Delivery of our Communications will be effective when sent to the User or posted on the Site. The User may withdraw their consent to receive Communications by email, in accordance with the provisions of these Terms and Conditions and the Privacy Notice.

  1. R you enunciate

16.1. No waiver by Grupo Moneban of any provision set forth in these Terms and Conditions shall be deemed a subsequent or continuing waiver of such provision or a waiver of any other provision, and any failure to assert any right or provision under these Terms and Conditions by Grupo Moneban does not constitute a waiver of said right or provision. If any provision of these Terms and Conditions is determined for any reason to be invalid, illegal or unenforceable by any law, regulation, court or arbitrator, the User agrees that such provision will be replaced by a new one that meets the original business purpose. and the other provisions of the Terms and Conditions will continue in full force and effect.

  1. Jurisdiction and Applicable Law

17.1. The Terms and Conditions and the use of the Site will be governed in accordance with the applicable laws in the United Mexican States. For the interpretation and execution of the Terms and Conditions and the use of the Site, the User agrees to submit to the jurisdiction of the competent courts of the City of Monterrey, Nuevo León, renouncing from this moment any other jurisdiction that may result applicable due to your present or future address or any other circumstance.

  1. Modifications

18.1. Grupo Moneban may, at its discretion, change, add or remove any part of the Terms and Conditions at any time. Your continued use of the Site and/or the Services after receiving notice of such changes will indicate your acknowledgment of such changes and expressly agree to be bound by the updated Terms and Conditions, including any changes.

  1. Assent to the Terms and Conditions

19.1. By using the Site, the User fully understands and accepts that he is granting his express consent to be bound by and subject to the Terms and Conditions. If the User does not agree with the foregoing, they must not use the Site or the Services.

19.2. Please report any violation of these Terms and Conditions to the email: customerservice@moneban.com

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